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softlog.support |
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Customers within Australia can call the Softlog Helpdesk tollfree on
1800 773 391
or email support@softlog.com.au
Customers outside Australia please see the contact page
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 Softlog is proud of its reputation for the rapid delivery of effective support services to its Australian and International customers.
A Softlog on-site Service & Support Agreement is available immediately upon installation. But it’s not limited to fixing problems when things go wrong. Softlog support customers are eligible for a range of preventative maintenance and other services, including free automatic updates of new minor releases of the software and heavily discounted major release upgrades. This ensures that your Softlog solution doesn’t stand still, but keeps you updated with the latest functions and features for years to come. |
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Softlog’s National Support Centre is equipped with the latest technology to control the company’s national support services throughout Australia.
Softlog support customers are issued with a toll-free (1800 773 391) HotLine support number. This means that you staff can log any type of service or support call by dialling one central number, no matter where you are in Australia and you will receive fast effective telephone advice and appropriate on-site, internet or modem based service to ensure that your problem is attended to in the way that gets it solved fast! |
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Softlog’s international distributors are fully trained in all aspects of installation, support and service. This means that no matter where you purchased your Softlog solution you can feel secure in the knowledge that the highest level of on-site support and service is available locally.
This extensive local presence combines with the industry-standard nature of Softlog’s solutions to allow the hundreds of established Softlog customers in each country to enjoy fast effective support services.
Importantly, with Softlog, customers need have no uneasy concerns about how their “proprietary” workstations are going to be supported and at what cost – the Softlog Industry-Standard Advantage eliminates this worry from the equation! |
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